Refund Policy

At ACK Bakery & Catering Equipment, we strive to provide quality products and reliable customer service. Please read our return policy carefully before making a purchase.

​

Countries Covered

• South Africa

​

Returns

We accept returns for both:

• Defective products

• Non-defective products

Exchanges

• Exchanges are not accepted

Product Condition

Returns are accepted for:

• New products only

• ​

Products must be:

• Unused

• In original packaging

• In resellable condition

• Accompanied by proof of purchase

Return Window

​

Customers may request a return within:

10 Days

from the date of delivery or collection.

Return Methods

Returns can be made:

• In store

• By mail/courier

Return Shipping Responsibility

​

Customers are responsible for:

• Return shipping costs

• Return courier arrangements

• Return shipping labels

• ​

unless the incorrect or defective item was supplied by us.

Restocking Fees

• No restocking fees are charged

Refund Processing Time

​

Approved refunds are processed within:

7 Business Days

Refunds will be issued using the original payment method where possible.

Important Notes

​

The following items may not qualify for returns:

• Used products

• Damaged products caused by misuse

• Custom or special-order items

• Products not returned in original condition

• ​

For more information, please visit:

​

8. Contact Information

​

• Phone: +27651626012

• Email: info@ackbakeryandcateringequipment.co.za

• Address: 29 Linton Rd, Plankenbrug, Stellenbosch, 7600