Shipping Policy

At ACK Bakery & Catering Equipment, we strive to provide reliable and efficient delivery services for all orders across South Africa.

Order Processing

• Orders are processed once payment has been confirmed.

• Processing times may vary depending on product availability.

• Certain products may require additional lead time if stock is unavailable.

Delivery Areas

We offer nationwide delivery throughout South Africa. Delivery availability may vary depending on your location and the size of the order.

Shipping Costs

Shipping fees are calculated based on:

• Delivery location

• Product size and weight

• Order quantity

• Courier or transport requirements

Shipping costs will be confirmed before dispatch.

Delivery Timeframes

Estimated delivery times may vary depending on:

• Stock availability

• Delivery destination

• Courier schedules

• Public holidays and weekends

Customers will be notified if unexpected delays occur.

Delivery Conditions

• Customers must ensure that the delivery address provided is accurate.

• Someone must be available to receive and inspect the goods upon delivery.

• Risk transfers to the customer once goods are delivered or collected.

Damaged or Missing Items

Customers must inspect all products upon delivery.

If goods arrive damaged or incomplete:

• Notify us within 48 hours

• Provide photos and order details where applicable

Claims submitted after this period may not be accepted.

Collection Option

Customers may arrange collection directly from our premises where applicable. Collection details will be confirmed once the order is ready.

Large Equipment Deliveries

Heavy or commercial equipment may require:

• Special transport arrangements

• Additional handling equipment

• Professional installation assistance

Additional charges may apply for these services.

Contact Information

For shipping inquiries, delivery updates, or quotations, please visit:

ACK Bakery & Catering Equipment